“Administrative Support” is a broad term that describes any job with the primary purpose of helping execute any number of day-to-day operations at a business, state agency, or other organization. Numerous job types fall under into the category of administrative support. Secretaries, administrative assistants, personal assistants, receptionists, office managers and order clerks are a few of the many administrative support job titles.

Virtual Assistance – administrative support facilitates office management, clerical work, data collection and reporting, workflow/project tracking, etc.  The Help maximizes the use of online communication channels to deliver these services with the help of some of these applications:


Calendar Management – accomplished by clear communications with managers/owners such as getting guidance as to which appointments should be referred/discussed before booking, proper blocking of days or time slots for travel and conferences, respectively.  With calendar management, the following applications are indispensable:

  • Google Calendar
  • Appointment Plus
  • Microsoft Outlook
  • Microsoft Excel
  • Zen Planner
  • Evernote

Data Entry – management and handling of related clerical work such as word processing, starting/maintaining filing and record systems, faxing etc. The Help ensures that data entered in different forms (PDF, Google forms, online databases) are accurate. Below are a few applications for data entry tasks:

  •  QuickBooks
  •  Microsoft Word
  •  Microsoft Outlook
  •  Microsoft Excel
  • PDF Forms
  • Microsoft Powerpoint
  • GoogleForms

E-mail Correspondence – Compose letters and electronic correspondence responding to various questions/requests such as merchandise delivery, damage claims, delinquent accounts, incorrect billing, or unsatisfactory services. Task may include data gathering to formulate reply.  Common email platforms that The Help uses are:

  • Gmail
  • Hotmail
  • Yahoo
  • Outlook

Customer Service – ensuring that the needs of customers are satisfied.  The Help aims is to provide excellent customer service and to promote the idea throughout the organization we work for.

  •  Ring Central
  •  Desk.com
  •  Google Voice
  •  Microsoft Excel

Telephone HandlingThe Help delivers effective, accurate inbound or outbound call management and in accordance with agreed protocols.

  • RingCentral
  • Google Voice
  • Vonage International

Beta TestingThe Help can review software prior to its market release for further testing, ensuring that the product has minor faults or bugs. For beta testing, we are experienced in the use of the following applications:

  • Test Flight
  • Apple devices

Bulk MailingThe Help performs any combination of post office tasks such as receive letters and parcels; sell postage, revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; mail large numbers of identical printed items. (snail mail, electronic mail). We can also send mass emails using certain email sender applications such as follows:

  • AutoPilot
  • MailChimp
  • Constant Contact

Social-Media Management – Oversee Social Media campaigns which include but are not limited to: research, campaign & content creation. Create public relations opportunities for the client.

  • HootSuite
  • TweetDeck
  • Bit.ly
  • Twitter Feed
  • Facebook
  • Twitter
  • Google+
  • Tumblr
  • LinkedIn
  • Pinterest

Website Maintenance – In addition to writing, editing, and proofreading web content, The Help will also work closely with the technical team to maintain site standards with regard to new development. The website content manager is also responsible for crafting site promotions, email newsletters, and online outreach campaigns.

  • WordPress
  • Joomla
  • LightCMS

Billing and AccountingThe Help creates invoices and credit memos, correcting, completing, and processing claims of all payment codes.

  • Quicken
  • Quickbooks
  • Fresh Books

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