Developing & Maintaining Staff’s Competence

Developing & Maintaining Staff’s Competence

Remember being bright eyed and optimistic after graduation? Remember feeling that you couldn’t wait to start working and see if you can make a difference in the world? Remember thinking that you’re going to make a truckload of money? I know. That’s what all of us were thinking after we tossed our caps into the air.

After months of job hunting though, we got to weed out the “frivolous” reasons why we wanted to work and got down to what we really wanted to know. We all get jobs to see what we are capable of. We go to work in order to test our wings and see if what we’ve learned in theory, we could execute flawlessly in practice. And once we get that job, we test out the waters to see what our strengths are and where we can improve. With bright eyed optimism, we keep on adjusting and learning until hopefully, one day, we get it right.

No one wants to stay stagnant in their careers, This is why we need to be constantly challenged in our careers because the key to being great at what you do is to zoom in on your strengths and develop them. You alone can correctly identify your areas of competence. That’s not to say that employers should leave all the work to their employees with regard to developing competencies.

Outstanding teams are driven by the desire to learn and improve. Employees do not want to sit back and watch life pass them by. They want to be able to say they are good at what they do. They relish the opportunity to develop and maintain their competence. Employees must take advantage of this innate drive. All employers have to do is show the path and their team will follow their lead.

Here are some ways to develop and maintain staff’s competence:

Align company core values:

I cannot stress this enough. You have to get people who share the same core values as you do. Your staff has to have principles in line with yours and what your vision of the company is. This, essentially, is the foundation of a strong team – a common core that promotes an inclusive work atmosphere. It makes everyone feel that they are important and that they are working towards a common goal. It makes it easier to communicate your purpose and your targets.

Provide tailored training and be clear about roles:

There’s this Einstein quote that goes “Everybody’s a genius, but if you judge a fish by its ability to climb a tree, it will live its whole life believing that it’s stupid.” Be fair. Do not expect your computer wiz to be able to take care of creative design or vice versa. Identify your employees strengths and be sure to provide tailored training for each one. Nothing says care as much as personalizing their individual career training paths. It makes them feel that you care enough to layout a long term career plan for them and that you are willing to invest in them and their personal growth. You get to help them develop and maintain their competence, plus you get happy employees as well. It’s a win-win!

Be open to ideas:

While we’re on the subject of tailored training, keep an open mind about how you can improve your training and instructional resources as well. Communicate with your employees. After all, they are the end users and will most likely be able to provide the most useful feedback on how you can simplify and/or improve staff competence. Allow them to guide the process. Adjust enough to include their relevant suggestions while staying true to your vision and ultimate targets.

Set expectations:

You cannot measure your progress unless you set a bar to measure your expectations against. Set measurable goals and sit back and watch as your superstars exceed them and blow your targets out of the water. Don’t let it be too absurd and unreachable, like a dangling carrot, that your employees have them just within their grasp but can never reach them. They will get tired and lose motivation quickly. Don’t let it be too easy that your employees don’t rise up to the challenge and never get to learn just how far they can go.

Praise and Motivate:

Give them enough praise and motivation for being good at what they do. Never be stingy with recognition. In the end, the recognition for a job well done is enough for most people to have a sense of fulfillment.

If you are willing to put in the work to develop and maintain your staff’s competence, the rewards for you and your company will be tenfold.

 Written by Jaie T.-  The Help