Before we get to the nitty-gritty of things, let me say this: I’m pretty sure that all of your clients are awesome and really fun to work with. I’m sure that 100% of the time they are collaborative and that you have a great working relationship. Good for you!
These tips are your use-in-case-of-emergency tips. They’re handy to keep in your back pocket for when you come across that one client who turns out to be less than ideal to work with. You may never get them, but it’s best to be prepared if you do get a difficult client.
First of all, you need to recognize the danger signs that your client is a potential liability. Here are some things you need to keep an eye out for:
- They give you an incomprehensive brief that changes halfway through the project.
They usually give you vague instructions and/or concepts that they leave for you to execute. If that doesn’t turn out the way they like, they change the brief in the middle of the project.
- They have unrealistic expectations.
This can come in the form of unrealistic turn around times, unlimited number of revisions, assuming that you are available to work on their project 24/7.
- They keep changing the deadlines and go MIA.
They’re late in giving feedback or keep asking for extensions but expect real-time updates from you. They don’t reply to your emails or ignore your calls but come back insisting that they want the work immediately.
- They shortchange you.
This is a big red flag. Clients who ask for deliverables before payments are delivered should not be entertained. This can also be clients who want all the bells and whistles but never want to pay for extra services.
- They are inflexible.
They think it’s their way or the highway.
So, how do you fire a client gracefully? It’s not as easy as saying “it’s not you, it’s me.” It could potentially get ugly, but you should always try to part on good terms. Difficult clients are very rare, but if the situation arises you will need a tailored approach. However, here are some basic points to guide you:
- Part ways as amicably as you can – be polite and try your hardest to end on good terms. Don’t burn bridges. Your paths might cross again in a few years, so it’s best to end on a good note.
- Don’t just send a “Dear John” letter – you can start with an email, but it’s best to schedule a meeting or at least a phone call to make sure there’s no bad blood.
- Don’t go MIA – do not go missing in action, it’s very bad form. Deliver your deliverables and see the project through as best you can.
Have you ever had a difficult client? How did you end that relationship? Share your story with us in the comments. Stay humble and hustle hard.
Written by Jaie O. TheHelp