Author Archives: Astrid S.

The Successful Virtual Assistant

The Successful Virtual Assistant

Much have been said of successful Virtual Assistants; organized, competent, and creative are some qualities often mentioned to describe their work ethics. Underpinning these traits are three basics that can define success or failure.

  1. Persistence – the Miriam-Webster dictionary defines it as “the quality that allows someone to continue doing something or trying to do something even though it is difficult or opposed by other people.” Committing to a career in the Virtual Assistance industry will mean a continuous effort in networking, in reaching out to various professionals and businesses, and in learning cutting edge technology to offer prospective clients. Could be a tall order for an industry beginner but a quality that will be of extreme value in future. For example, long before a foreign language was considered an asset in an administrative career, I decided to learn French. I was 40 at the time; it took a couple of years and I was a full time student with very little money but I persisted. That decision landed me a job in an international think tank in Washington, DC.
  2. Resourceful – Someone who’s resourceful is a problem-solver; steps up to the plate when confronted with challenges. Virtual Assistants are relied upon to resolve/facilitate all types of difficulties; from sourcing 100, 0.5 automatic pencils for a conference set to happen in an hour to making flight reservations for a three-continent trip for five members of the board who live in four different states. Of course, the Internet is a great source of material required for such tasks. It takes a resourceful even creative thinker to pare down the large amount of information so that the pencils are delivered and the directors are sent on their way.
  3. Punctual – A Virtual Assistant’s middle name is Punctuality. Assignments are delivered on time if not earlier. The advantage of being an early bird on delivery means glitches are caught and ironed out long before these become problems. A conscientious VA is thorough and will ask questions on possible issues that may arise, while keeping in mind that most tasks have deadlines.

All enterprises pursue goals that will grow their businesses and The Help has consistently been a backbone for growth since it joined the Virtual Assistance industry in February 2008. Currently ranked third among 3,359 companies in the US by Elance, The Help is the epitome of persistence, resourcefulness, and punctuality.

How to create a safe password

How to create a safe password

Today we used passwords everywhere, to access our email accounts, files, mobile applications, etc. and it is not easy to retain so many passwords. It is important we all know how to stay safe online and avoid online identity theft. Simple passwords are not good enough to keep your online accounts. In order to help you create quality password here are some important tips.

Length of Password – Make your passwords long with eight or more with mixed types of characters.

Complexity of the Password – Always ensure to combine letters, punctuation, symbols and numbers in your password combination. The more complex your password the more difficult it will be for any password hacking program to attack.

Variation of the Password – Change them often. This is a safe password practice every internet user should follow.

Variety of Password – Don’t use the same password for everything. If someone steals a password to one of your accounts, then they use that same password and user name on your other accounts.

Do not share your Password – Never disclose your passwords to anyone else. If you think that someone else knows your password, change it immediately.

Always Log Out – Whenever you use a computer that is not your own, remember to log out and immediately change password once you get on your own computer.

And lastly, memorize all your passwords. By having unique passwords you can also make sure that even if someone finds out one of your passwords, the others are still safe. If you can’t remember all of your passwords, you can store your passwords in an encrypted cloud storage space. The only password you will ever have to remember is the one to your encrypted application. However if you do not think you will remember your password, you can write it down. If you must, though, do not label it as your password and keep the note somewhere safe rather than stuck right to your computer screen. Always create a strong password to protect yourself from cyber criminals.

Help the Victims of typhoon Haiyan!

Help the Victims of typhoon Haiyan!

The devastation caused by the Super Typhoon Haiyan (Yolanda) in the Philippines will take years to repair. More than a week after Typhoon Haiyan left, we still don’t know how many people died. Food, water, clothing, medicine, and toiletries are much needed as they start to rebuild their life again.

While we will be celebrating Thanksgiving and Christmas together with our loved ones, most of them will be staying in the evacuation centers alone, mourning, and still figuring out how to start their life all over. Hundreds of children without parents, parents without their children, no homes, no school…limited help.

We, The Help, are reaching out to everyone who are able to give support for these victims in need. As we organize our outreach program to the victims, our mission is to get them their basic needs.

This coming holiday season, instead of having a company Christmas party, we are going to an evacuation center to volunteer and provide our services. We plan to also provide the children a day of learning as all of them are missing school right now.

Let us help the victims of typhoon Haiyan. Please click this link or the widget on the right for your donation- big or small, it will surely make a difference.

For more information about our organization and our outreach program, please call 360. 440. 5795.

Virtual Assistance and Productivity

Virtual Assistance and Productivity

How effective is it really – hiring a virtual assistant? Will it cost more? Can increase in productivity be expected? These are just the common questions that we usually encounter in employing an additional helping hand.

Never underestimate the power of teamwork. Instead of worrying on how to accomplish all your tasks on your own, why not hire helping hand. This is the main reason why most clients prefer Virtual Assistants.  The distraction of multiple tasks is eliminated and can actually increase productivity with the VA on board. We have to admit, two heads is better than one.  With this said, clients will have more time to focus on what is the most important such as growing the business.

Acquiring virtual assistance will actually lessen the stress and pressure that can eventually lead to multiple errors or complaints if deadlines are not met. But we also have to consider several factors before obtaining virtual assistance. Is the person capable of handling multiple tasks at the same time? Do they possess a positive attitude towards work? Will that person help motivate the other staff members and know how to accept criticism? Are they professional enough to meet company expectation?

If all of these questions are answered while interviewing a virtual assistant, then there might be a modicum of guarantee that you will be able to employ someone who can provide quality customer service a client pays for. An assurance that production could increase and possibly a more harmonious working environment could come about.

Productivity of the company actually depends on how people are able to communicate and understand the roles of each individual in the team. Coordination is a big factor in nurturing an increase of productivity within your group of virtual assistants. It is essential that the person leading the group is focused and very reliable for his/her team members.

Issues must be resolved as this is the main reason why a VA is hired in the first place, to monitor big or small problems that may occur. You have to make sure that a possible solution is provided to and approved by the client before taking any action.

To sum it up, a Virtual Assistant’s excellent skills, positive attitude along with coordination and good communication with the client can lead to an increase in production and a chance of boosting the stability of the company. Teamwork and perseverance should also be practiced at all times. We always have to keep in mind that No Man Is an Island, that means the need for virtual assistance will always be there as long as you possess the right qualities and can deliver output that will help increase production.

Written by Ria C- The Help

Why do Virtual Assistants fail their profession?

Why do Virtual Assistants fail their profession?

There are really unavoidable instances wherein one fails to become a successful Virtual Assistant. There may be personal reasons, but most of these are apparently still work-related. It is important not to waste resources on training but most of all, waste of valuable time should be prevented. Let me give you some reasons why a Virtual assistant fails.

1)      Tasks are beyond their expertise.

I admit that during the first days of working as a virtual assistant may be uncomfortable and irritating sometimes. Tasks will be very hard for a beginning VA. Although it may be beneficial for the staff to learn new things, priority would always be to enhance the skills that they already have. Initiative and interest for training must come from the person. It can be discouraging when staff is given simple tasks over a long period of time because this will not encourage growth and learning.

2)      Little to No Recognition.

A congratulatory message will go a long way. An employee always aspires to be noticed for their hard work and effort.  They need to know that they are contributing to the business in general. Giving recognition or complimenting a job well done will give them the feeling of importance. In some offices, an employer prepares a monthly report to check and see who’s on the best performer and gives a simple but meaningful award.

3)      Failure to establish a professional relationship

In both virtual and actual office based scenario, this is perhaps the strongest reason why a Virtual Assistant would fail or succeed in their profession. It is never good practice to have a negative employer/employee relationship.  It’s highly recommended to build that spirit of trust with each other. On the employers end, it’s a good feeling to know that your VA is working really hard to do the work correctly and timely. While on the employees’ side, they can be proud that they are needed and valued by their Bosses.

Nowadays, there is a market demand for virtual assistants. An employer chooses to hire one with the expectation that the individual will do her/his best. It is always good to do what is right and what is needed. For example, when feeling uneasy relative to a task, try to talk to someone whose career is similar. Investigate and learn from them on how they handled their responsibilities. Use the information at work. There’s saying ‘Practice makes it Perfect’; read positive articles, avoid negative ones to prevent being pulled down. Reach out to your supervisor/employer. Talking to them and asking for a performance evaluation to find out strengths and weaknesses will provide a goal to improve and excel. Plus brownie points are earned because the employer will get the impression that the staff values her/his work and aims to be a better VA.

 

Written by Alex L- The Help