In today’s work climate, both newbie and veteran work from home employees have most likely replaced their face-to-face meetings with virtual meetings through video conference calls. Even WFH veterans would agree that they sometimes prefer just taking voice calls, especially since the probability of a child walking in on your weekly sales meeting is relatively high.

Since a lot of employees can’t go to face-to-face meetings, video conferencing has taken its place. There are a lot of benefits to video calls as opposed to regular voice calls. It can add a personalized touch to conversations because you can read facial expressions and some body language. It also keeps team attention in check.

However, it’s not easy to figure out the best practices when it comes to video conferencing. Employee manuals don’t exactly detail video conferencing protocols so we’re all left to our devices to figure out what’s taboo and what’s appropriate.

So, when is it appropriate to use video calls instead of voice calls?

• If it’s a one on one meeting
• When you’re giving/getting positive or critical feedback
• If the issue needs a lengthy explanation
• When you’re taking a temperature check on a team project and would like to know how everyone is tracking
• When you’re introducing yourself to a partner, a team, a client, or a customer
• When you’re introducing a partner or a team member to others

What tools should I use to run a successful video call?

• A good microphone or headset: This is the minimum standard for all forms of communication, be it voice calls or video calls. One must have a good microphone or headset. Most headsets already have microphones built-in. The professional ones have volume controls, a mute button, and noise cancelling features. While all laptops already have a microphone and speaker built-in, you might want to get yourself a headset so that the other side of the conversation isn’t broadcasted throughout your house or co-working space.

• A webcam: This separates a voice call from a  video call. Most laptops also have a built-in webcam but if you’re using a desktop PC, you might want to invest in a good quality webcam. Look for one that has autofocus and glare reduction features. Make sure to place your webcam in a well-lighted area but don’t place it against the light as your image will come across as dark and grainy.

• A video conference platform: Zoom, Microsoft Teams, GoTo Meetings, Skype, WebEx, Google Meet, BlueJeans, Zoho Meetings, and RingCentral are just a few of these super-powered video conferencing platforms that can host multiple participants one video call. Features such as screen sharing and file sharing make it easier for teams to collaborate on a project.

• A reliable internet connection: WFH employees should have a wired internet connection. Company information should not be accessed over an unsecured internet connection such as public Wi-Fi networks.

What should I wear?

Let’s face it, most of us are working in our pajamas right now. But for important calls and client calls, you should dress up and dress appropriately. You can always change out of it after the call. What are your video call best practices? Let us know in the comments. Remember to work smart and be a blessing to someone today. Stay safe and healthy!

Written by Jaie O. TheHelp