Why do Virtual Assistants fail their profession?

Why do Virtual Assistants fail their profession?

There are really unavoidable instances wherein one fails to become a successful Virtual Assistant. There may be personal reasons, but most of these are apparently still work-related. It is important not to waste resources on training but most of all, waste of valuable time should be prevented. Let me give you some reasons why a Virtual assistant fails.

1)      Tasks are beyond their expertise.

I admit that during the first days of working as a virtual assistant may be uncomfortable and irritating sometimes. Tasks will be very hard for a beginning VA. Although it may be beneficial for the staff to learn new things, priority would always be to enhance the skills that they already have. Initiative and interest for training must come from the person. It can be discouraging when staff is given simple tasks over a long period of time because this will not encourage growth and learning.

2)      Little to No Recognition.

A congratulatory message will go a long way. An employee always aspires to be noticed for their hard work and effort.  They need to know that they are contributing to the business in general. Giving recognition or complimenting a job well done will give them the feeling of importance. In some offices, an employer prepares a monthly report to check and see who’s on the best performer and gives a simple but meaningful award.

3)      Failure to establish a professional relationship

In both virtual and actual office based scenario, this is perhaps the strongest reason why a Virtual Assistant would fail or succeed in their profession. It is never good practice to have a negative employer/employee relationship.  It’s highly recommended to build that spirit of trust with each other. On the employers end, it’s a good feeling to know that your VA is working really hard to do the work correctly and timely. While on the employees’ side, they can be proud that they are needed and valued by their Bosses.

Nowadays, there is a market demand for virtual assistants. An employer chooses to hire one with the expectation that the individual will do her/his best. It is always good to do what is right and what is needed. For example, when feeling uneasy relative to a task, try to talk to someone whose career is similar. Investigate and learn from them on how they handled their responsibilities. Use the information at work. There’s saying ‘Practice makes it Perfect’; read positive articles, avoid negative ones to prevent being pulled down. Reach out to your supervisor/employer. Talking to them and asking for a performance evaluation to find out strengths and weaknesses will provide a goal to improve and excel. Plus brownie points are earned because the employer will get the impression that the staff values her/his work and aims to be a better VA.

 

Written by Alex L- The Help

How to Become a Better Virtual Assistant?

How to Become a Better Virtual Assistant?

Virtual Assistants (VAs) are highly skilled professionals who take the time to excel in their given area of expertise. They provide extensive marketing solutions, creative and innovative advertising campaigns, administrative support, proofing and editing capabilities, transcription, internet research, article and press release writing and distribution, and just about anything that a personal assistant or secretary would do, only better.

Being a virtual assistant is not an easy job.  It is similar to a personal assistant who is situated outside or in an office. The big difference, of course is from the title itself -work is done online or through the Internet.

Thoughtfully choosing virtual assistance as a career will help one in becoming a better VA even though the employer and VA are miles apart. The first thing that one must do is to prepare oneself for the job. A proper background is education. There’s no standard educational attainment on becoming a VA. Basic plus advance education will help anyone in this field.  One must comprehend and communicate well. S/he must understand instructions and follow those properly. And in cases that s/he needs clarification, s/he must not hesitate to ask questions. Second is the right training. Though there’s no particular task a VA must do, one must have the initiative to train oneself. Nowadays, online training is found easily with the use of Google, Bing, Yahoo, You Tube, etc.  Training oneself is a tool that one can use. This is the solution to any task or challenge.

Lastly, to become a better VA, one must have the proper equipment. This includes:  a good running high specs computer, a quality headset with microphone, a separate working office and a stable Internet connection.  Also, include an on-call ‘techy’ person or a technician. The computer is the mainstay of a VA’s job. One must invest in a quality brand that is proven reliable. High specifications with complete installed programs will make the job VA smooth.

One of the tasks of a VA is appointment setting, so it is a must for one to have a working headset and microphone. Most VA’s purchase equipment with a brand name. It is trusted because of quality results. As practicing VAs, we must also consider having a small but comfortable work area inside our home. Most VAs simply re-arrange a small room in the family home into an office. Tables and chairs are put in for use during working hours. Soundproofing the room is preferred by many VAs. One must also choose an internet service provider. DSL/wired connection is highly recommended for this job.

Virtual Assistants are the most professional and qualified partners that an employer can have. We work with companies to increase their business, to better their business image, and to increase their profitability.  Entrepreneurs and businesses can be more efficient by outsourcing administrative work and other specialized services to bring their business to a new level or market their goods for greater results. So VAs have to give 101% focus to employers. Seeing them successful is a great feeling knowing that one is part of their success.

Written by Alex L- The Help

Unlimited Learning

Unlimited Learning

A background in IT, good people skills, and confidence in oneself are the beginning Virtual Assistant’s essential tools.  Perfect service for our clients – if that’s what we’re aiming for – takes practice. A lot of practice! But to get there and stay on top of the game, we need to invest in training and continuing education. That translates to finding the time to learn and keep abreast of industry developments and office management practices.

A sure way of making time is to venture into the World Wide Web. Over the years I’ve learned to surf the Internet looking for education and training possibilities that I can do from home.  I discovered Coursera last May while searching for an art course.

Today, I start another one, Foundations of Virtual Instruction where I hope to know more about the “history of virtual education, explore innovative tools, and examine key issues related to K-12 virtual instruction.1” I’m looking forward to improving my teaching skills as well. Below are three learning sites that may prove helpful to VAs.

Coursera

Offering free online classes, Coursera partners with more than 80 universities. The courses are varied and topics range from plant research, virtual instruction, and art. In the course Foundations in Virtual Instruction, learners are provided with “the foundation for understanding the movement towards virtual instruction. It introduces fundamental knowledge needed by teachers to succeed in a technology-dependent, instructional environment.ibid”

Class Central

An initiative by Canvas.Net, the course X-word Grammar: The Simple Sentence is “intended for English language teachers and students, world language teachers and students, and everyone else wishing to understand the structure of English.2The course will strengthen writing and editing skills and solidify grasp of sentence mechanics.

Elance

Elance University offers over 23,000 online courses that are available for a fee. Registering in courses relevant to a Virtual Assistant’s career will pay huge dividends in future.

These three are just a drop in the sea of learning modules made available by the Internet; let’s use them, learn and stay ahead of the virtual industry game!

 

 

1 https://www.coursera.org/course/virtualinstruction

2 http://www.class-central.com/mooc/1141/canvas-net-x-word-grammar-the-simple-sentence

 

 

Written by Yoli P- The Help

All About Virtual Assistants

All About Virtual Assistants

All about VAs 2Virtual Assistants or VAs are self-employed managerial/organizational practitioners who, while working from home, support clients in their technical and social needs, in commercial and personal environments. They mostly assist busy executives and small businesses.

VAs are enthusiastic users of the Internet, e-mail; they are proficient at organizing phone-call conferences and online work spaces. The Help’s VAs are trained in the usage of technology such as Skype and Google Voice. They are in a niche evidenced by the specialized support they provide to authors, PR gurus, real estate agents, and busy career women and men who are making work-life balance a priority.

Thriving Virtual Assistants

The Help’s Virtual Assistants are excellent in tandem with innovators because they test new products and technology before its market release. With VOIP on the scene, they are involved in graphic design as well. They are in positions of trust – they are keepers of vast amounts of information critical to businesses.

VAs thrive as individual contractors or in a team that is managed by a company as in The Help. Offices and computers, when needed, are provided by The Help. Depending on assignments, VAs may have Internet connection and training from the company.

Clients

Because virtual assistants are independent businesses in their own right, clients do not concern themselves with employee taxes, insurance or benefits, unless specified in the VA’s fees. Also eliminated from the customers’ operational budget are office space and supplies along with computer use. Integral to professional VAs careers are contract-based work and long-term business relationships.

All of the above are in The Help’s work environment. With their commitment to and passion for excellence, The Help ensures satisfaction for businesses and individual  clients.

 

Written by Yoli P. – The Help

Thoughts on Advancing a Virtual Assistant’s Career

Thoughts on Advancing a Virtual Assistant’s Career

Sometimes an idea just takes a life of its own.

Take the professional title “Virtual Assistant.” It was in a conversation in 1996 between Anastacia Brice and Thomas Leonard, the life coach, when he coined the term.1 Seventeen years later Virtual Assistants are in every field of expertise and are providing professional business support worldwide

Occupying a niche, VAs are phenomenal professionals.  They are assets to businesses because they are not permanent hires making them cost effective. They are quick learners, adapting smoothly to job requirements.

It’s been said that virtual assistants (VAs) are lifelines for small businesses. VAs provide critical administrative services such as lessening pressure on a team in an understaffed office. They are the extra hands that take on work overflow during busy times.

VAs, however, are dependent on each client extending or renewing service contracts. Necessary to positive and continued business relationships are flexibility, timeliness, and work quality. Even so, providing clients with discounts will be appreciated. Word of mouth advertising is proven to be the best marketing tool.

A best practice that can prevent a rocky business relationship is making certain to follow up on all calls and messages. Clients have been lost because of VAs not returning calls promptly. Waiting a few hours or a day before calling back can give an impression of lackadaisical attitude. A VA’s Initiative to set up a time to Skype or Google chat with a customer will prevent communication problems in general.

To broaden VAs business offerings, it is imperative to hone old and learn new skills such as:

  •             Social media management
  •             Web design
  •             Shopping cart set up and maintenance
  •             Graphic arts
  •             IT support

As W. Clement Stone said, “Always aim for the moon, even if you miss, you’ll land among the stars.”

 

1Source: http://virtualassistantinc.wordpress.com/2011/03/11/virtual-assistant-history-the-birth-of-a-phenomenal-profession/

 

Written by Yoli P. – The Help