Quality. In layman’s language, it is that “something” in a product or service which makes clients return for more of the same. Many businesses aspire to have this almost effervescent factor so as to thrive and make a profit.

It can, however, be achieved. Knowing and understanding clients’ as well as identifying new markets are all part of quality management. But the presence of a Quality Manager’s watchful eye ensures that high performing products and services get to the customers’ hands.

What is the quality manager’s relevance to business today? As the buying public continues its demand for improved goods and services, high performing products became the norm. Quality control evolved, integrating itself into business operations.

The importance of Quality Managers cannot be underestimated. The role covers a gamut of functions: responsibility for benchmarks and project management, precise definition of clients’ expectations, and human resource management

Values or standards, whether in-house or government required, must be complied with. Because the quality manager is organized and can prioritize, projects are certain to be delivered on time. It is also the manager’s responsibility to clearly communicate company expectations to employees. At the same time, the manager identifies potential clients for the company’s services.

People, or human resource, management is possibly the most important function of a quality manager. Aside from communicating well, a manager is a problem solver who can discern when situations involving management and staff conflicts need mediation. Quality managers are sometimes requested to orient new employees to make certain that company policies are clear and complied with in all aspects. They are also the “go-to” person for all types of questions that line managers and staff encounter in business transactions.

Quality, however, must be consistent for buyers to take notice. For example, an editing job will have correct grammar and substantive changes, where needed. Quality must also manifest in employee’s attitudes when dealing with tasks and clients. In essence, quality is the result of excellent and committed work, evident in both business and employees production of high-performance goods and services.

Written by Yoli P. – The Help