Think it doesn’t matter which service provider you choose? Think again!
Remember, it is your business. It is your money. It matters!
Read on and find out why more and more clients prefer The Help than other providers.
The Help’s Guarantees
Guarantee #1. Cloud-based virtual administrative assistant professionalism guarantee- We offer prompt, excellent and professional service to you and your clients. If you find that’s not the case and would like to terminate services, we can do so immediately—no questions asked.
Guarantee #2. Cost-effective- We will never charge a monthly retainer fee and will never bill you before the work is performed—only after. You only pay for the services you use. We use Elance tracker that takes screenshot of what we are doing during the shift. Payment is for actual work done at the rate agreed upon in advance. You don’t have to worry about payroll, sick leave, other employment compensation and benefits, providing work space or equipment.
Guarantee #3. Increased Efficiency – Our job as a VA is to minimize trouble and maximize productivity to the business owner. We can take care most of your daily transactions, therefore you will have more time to focus in important projects. Works in your absence- Since the office is there, irrespective of your presence, just like any other office, the calls, mails, post, fax …all are received on behalf of the clients with their consent. We can respond to customer phone calls, reply emails with your generic business greetings and many more.
Guarantee #4 Reduces hassles- You can have the option of transferring all your calls to us and receive only the ones you wish to. This saves you from the unwanted marketing calls.
Guarantee #5. Flexibility with time- We can work with your schedule. We can start working as early as five in the morning or as late as 12 midnight.
Guarantee #6. Flexibility with nature of work- Our range of knowledge is endless. We‘re experts in our field, because we’ve performed these task as employees previously and have Degrees, Certificates and training to accomplish the task. We use globally-competitive platforms and applications to do our job.
Guarantee #7. No Black Boxes Promise- Employees and contractors often create “black boxes” or job security by not sharing procedures, logins, etc. they use to do their job, making it impossible for someone else to do their job if they quit or leave, making them “indispensable” and impossible to fire. The Help will be able to help you set up your virtual office systems by writing down and documenting processes and tasks. We always keep track of the projects development, making it easy for anyone to take over the position at any given time.
Guarantee #8. Minimal Training- We do not need comprehensive training. We normally just need to know what the business is, the mission and we take it by heart. That way, we can handle the tasks, customers’ enquiry etc. the way you will be handling them. We are highly trainable and fast learners.
Guarantee #9. World-class service- Our ranking and feedbacks in Elance would show how good we are with what we do and how satisfied our clients are with our contribution in the success of their business or project. We are not offering just one skill but rather set of skills. We are not just customer service. We build relationships with our clients. We take care of their needs and their questions.
Guarantee #10. Data Integrity and Security- We are very big when it comes to data integrity and security. Any information related to our clients, our potential clients, or any type of business partner cannot be accessed by unauthorized person. This may include but not limited to financial documentation, contract language, patented/copyrighted materials, client documents, software code, business correspondence, business methodologies, business strategies, governance structure, client procedure, business capture techniques etc. Usernames and passwords are being kept on a safe place, soft copies are all encrypted. We can commit to a 100% accuracy of any data that we enter to your database. We use company-provided computer/access/software which is strictly for official business use only. Your data and your system are safe with us. We are happy to sign NDA if required.
Guarantee #11. We value entrepreneurship- We treat our client’s business as if it is our own. We do not want any time, money or effort put into waste. We collaborate with our client and are being proactive in determining issues that arise before it becomes a problem, brainstorm and recommend solutions.
