The last two decades witnessed the gradual growth and recent explosion of the virtual assistance industry particularly in the range of skill sets offered by professionals in the field. Virtual assistants or VAs can handle a variety of tasks some recurring such as scheduling of weekly meetings and handling forwarded calls when the client is away. They can make cold calls for a sales team when needed.
Why are VAs hired? There are many reasons but the most common is their being low-cost as well as minimum supervision they need. Low cost because they are paid based on services rendered. Experienced administrative assistants are gold mines. With very little supervision, they oversee virtual offices making sure that business managers and owners get their investments’ worth.
At The Help, clients are provided quality assistance at reasonable prices. Of course, a repeat client is more than welcome because a customer’s return to the same provider is evidence of satisfaction. Here are some reasons given by repeat patrons:
- Employees at The Help are skilled in customer service ensuring that client requirements are met. Its staff is adept at using Ring Central, Desk.com, Google Voice, and Microsoft Excel.
- The Help handles inbound or outbound telephone calls; managing and delivering in an effective, accurate manner and in accordance with agreed protocols. To support its goal of efficient communications, The Help uses RingCentral, Google Voice, and Vonage International.
- The Help does beta testing, subjecting software to further trials prior to its market release to make certain that the product has minimal faults or bugs thus preventing glitches for end users. For this type of work, they are experienced in the use of Test Flight and Apple devices.
- In bulk mailing, The Help works in a wide array of post office tasks such as receive letters and parcels; sell postage, revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; mail large numbers of identical printed items (snail mail, electronic mail). They also do mass emailing with the use of email sender applications such as AutoPilot, MailChimp, and Constant Contact.
Combining administrative best practices with technical expertise resulted in The Help, a fine-tuned virtual assistant. Now on its 8th year, they are here to stay.